Terms and Conditions

These Terms and Conditions are intended for your safety and ease of use of our services. It is the guests’ responsibility to read all terms and conditions prior to making a booking. By making a booking with us, you are agreeing to be bound by these terms and conditions. Ryokan Gojyuan has the right to change or modify all or any part of these terms and conditions at any time.

If you have any additional questions or concerns about our accommodation or would like more information about visiting Ryokan Gojyuan, please contact us or give us a call.

Payment Policy

An enquiry, whether it is via email or telephone does not automatically confirm the stay.

Bookings require a 50% deposit of the total value of the stay via Paypal or Direct Deposit and the booking is considered pending until the deposit is received. If the booking date is within 10 days of the arrival date, then full payment is required to confirm the booking. If the payment amount has not been received within 7 days of the initial reservation, the guest is notified by phone or email and the room is made available again.

The outstanding balance must be paid 7 days prior to the arrival date via PayPal or Direct Deposit. We do not accept cheques at Ryokan Gojyuan.

The deposit is non refundable unless cancellation is made at least 4 weeks prior to the intended arrival date but is transferable as defined in the Cancellation Policy.

You will receive a booking confirmation email as soon as the deposit is cleared. Please check the reservation details - any discrepancies should be notified to management immediately.

Arrival and Departure

Your room will be ready for you by 3pm on the day of arrival, and check-out time is 10am on the last day of your stay. Late check-out or early check-in is possible but is dependant on other bookings and workshops. Please keep us informed as to your arrival time, especially if arriving late. If dinner is booked, it is imperative to be settled in prior to dinner.

Babies and Children

Unfortunately, due to the layout of Gojyuan and the proximity of our pond, we are unable to take bookings for babies or children under the age of 16.

Smoking Policy

For the comfort and safety of all our guests Ryokan Gojyuan is strictly non-smoking. There are smoke detectors in the rooms which will set off alarms for the whole building. You will be asked to leave if you do not abide by this policy, no refund will be given and there will be a $100.00 cleaning fee charged.

Accidental Damage or Missing Property

We understand that accidental breakages do happen. Damage to furnishings and fittings is another matter. Ryokan Gojyuan reserves the right to replace any missing, damaged or soiled items. The person booking the room or the cardholder is deemed to be responsible for their actions and those of any of their party. The guest acknowledges that the charge may be debited from the credit card or charge facility used for payment of the booking.

Cooking Facilities

We do not have any cooking facilities available for the guests to use. Balmain has many cafes and restaurants that provide lunch and dinner.

Guest Property

Ryokan Gojyuan and its staff does not accept liability in respect of any loss or damage to articles brought into our guest house.

Guest’s Visitors

If you wish to have friends or family visit whilst you are staying at Gojyuan, prior arrangements must be made with management. The bath house is available for our guests only.