Terms and Conditions

These Terms and Conditions are intended for your safety and ease of use of our services. It is the guests’ responsibility to read all terms and conditions prior to making a booking. By making a booking with us, you are agreeing to be bound by these terms and conditions. Yubian has the right to change or modify all or any part of these terms and conditions at any time.

If you have any additional questions or concerns about our treatments or would like more information about visiting Yubian, please contact us or give us a call.

Payment Policy

An enquiry, whether it is via email or telephone does not automatically confirm the booking.

A 50% deposit of the treatment is required via Paypal or Direct Deposit at time of booking. The booking is considered pending until the deposit is received. We will contact you if the deposit is not received within 3 days of the treatment date. The time slot may become available for other bookings.

The outstanding balance must be paid prior to treatment. This can be done online or on the day via Cash or Credit Card. Please be aware we will be unable to commence treatment until the total balance has been paid.

The deposit is non refundable unless cancellation is made at least 24 hours prior to the intended arrival time but is transferable as defined in the Cancellation Policy.

You will receive a booking confirmation email as soon as the deposit is cleared. Please check the reservation details - any discrepancies should be notified to management immediately.

Arrival and Departure

Please arrive 10 minutes prior to your booking. This will allow time to settle in and complete any forms or outstanding payments if necessary.

After your treatment is complete please make your way to the lobby area.

Please keep us informed as to your arrival time, especially if arriving late. In the case of late arrival the time will be deducted from your treatment.

Health and Medical

Please notify us on booking if you are pregnant, as we may need to alter your treatment. Please also inform us of any medical conditions prior to your treatment as some treatments may not be appropriate for you.

Babies and Children

Unfortunately, due to the layout of Gojyuan and the proximity of our pond, we are unable to accommodate babies or children under the age of 16.

Smoking Policy

For the comfort and safety of all our guests while visiting Yubian is strictly non-smoking. There are smoke detectors in the rooms which will set off alarms for the whole building. You will be asked to leave if you do not abide by this policy, no refund will be given and there will be a $100.00 cleaning fee charged.

Accidental Damage or Missing Property

We understand that accidental breakages do happen. Damage to furnishings and fittings is another matter. Yubian reserves the right to replace any missing, damaged or soiled items. The person booking the treatment or the cardholder is deemed to be responsible for their actions and those of any of their party. The guest acknowledges their responsibilty and accepts the appropriate charges.

Customer Property

Yubian does not accept liability in respect of any loss or damage to articles brought into Ryokan Gojyuan.